Privacy policy

Privacy Policy

Last updated: October 28, 2025

This Privacy Policy describes how Dr. Groot (“we”, “us”, or “our”) collects, uses, processes, and shares personal information when you access our website, use our services, or make a purchase from our online store (collectively referred to as the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised effective date.

2. Information We Collect

We may collect personal information through direct interactions, automated technologies, and third-party service providers.

  • Contact information (name, email address, phone number);
  • Billing and shipping information;
  • Payment details (processed securely through third-party providers);
  • Account credentials (if applicable);
  • Browsing behavior and purchase history;
  • Communications with customer support.

3. How We Use Personal Information

Personal information may be used to:

  • Process and fulfill orders;
  • Provide customer service and respond to inquiries;
  • Improve website functionality and user experience;
  • Send transactional or marketing communications (where permitted by law);
  • Detect and prevent fraud or unauthorized activity;
  • Comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance site performance, analyze traffic, and personalize content. You may adjust cookie preferences through your browser settings, although disabling cookies may limit certain functionalities.

5. Sharing of Information

We may share personal information with:

  • Payment processors and financial institutions;
  • Shipping and logistics providers;
  • Marketing and analytics partners;
  • Legal or regulatory authorities when required.

We do not sell personal data or use sensitive information to infer personal characteristics.

6. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While no system is completely secure, we take appropriate measures to reduce risk.

Personal data is retained only as long as necessary to fulfill business or legal purposes.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also opt out of certain marketing communications.

To exercise your rights, please contact us at contact@supportdrgroot.store.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence in accordance with applicable data protection laws.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from minors.